Staff Product Manager, Consumer Account Management

Job Description

Affirm is seeking a Staff Product Manager to join their Trust and Safety product team. In this role, the individual will be responsible for driving the product vision and strategy for consumer account management across Affirm's products. They will focus on enhancing the end-to-end consumer experience and optimizing key conversion and engagement funnels. This role involves leadership, roadmap ownership, analytics, cross-functional collaboration, and communication with stakeholders, including C-level executives.What this role involves:

• Defining and executing the product vision and strategy for consumer account management.
• Driving excitement for the product area within the organization.
• Developing, prioritizing, and executing a dynamic product roadmap.
• Measuring ongoing success of the product area and reporting to the leadership team.
• Working closely with engineering, design, data analytics, user research, and other teams.
• Communicating across product and engineering teams as well as cross-functional stakeholders.

Requirements:

• 6+ years of product management experience, ideally with a focus on consumer-facing products.
• Passion to change consumer finance for the better.
• A track record of developing and championing product strategy with quantifiable impact.
• An analytical metrics-based approach to identifying, sizing, and solving problems.
• Proficiency in analyzing user behavior data and identifying opportunities for funnel optimization.
• An experimentation mindset to rapidly define hypotheses, test them quickly and drive product velocity.
• A compelling influencer with strong communication and interpersonal skills.
• Ability to turn ambiguity to action and measurable impact on the consumer experience and business outcomes.

What this role offers:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount