Clash
of Jobs
Browse All Jobs
Job Description
Mozilla Corporation is seeking a Community & Customer Success Manager to join 0Din, its GenAI bug bounty platform. This role focuses on building a strong security-researcher community and providing excellent experiences for collaborators and customers. The Community & Customer Success Manager will be responsible for community engagement and customer success activities.
Responsibilities:
- Own day‑to‑day management of Discord, X/Twitter, LinkedIn, and forum channels.
- Launch community initiatives that drive researcher retention and submission quality.
- Analyze engagement metrics and produce quarterly community‑health reports.
- Build and maintain a contributor knowledge base.
- Onboard new program partners and researchers.
- Be the first line of triage for vulnerability reports.
- Lead the end‑to‑end researcher reward experience.
- Track CSAT, time‑to‑first‑response, and resolution cycles.
- Champion the “voice of the customer” internally.
Requirements:
- 3+ years in community management, customer success, developer relations, or bug‑bounty program management.
- Experience moderating large technical communities and completing content/engagement strategies.
- Working knowledge of cybersecurity and familiarity with LLM safety concepts.
- Outstanding written and verbal communication skills.
- Data‑driven approach with proficiency in community or CS analytics.
- Ability to work across time zones and thrive in a fast‑moving startup environment.
Benefits:
- Generous performance-based bonus plans.
- Rich medical, dental, and vision coverage.
- Generous retirement contributions.
- Quarterly all-company wellness days.
- One-time home office stipend.
- Annual professional development budget.
- Quarterly well-being stipend.
- Considerable paid parental leave.
- Employee referral bonus program.
