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Service Team Leader - Jeddah

Service Team Leader in Jeddah, Saudi Arabia.
Lucid Motors
On-Site
Saudi Arabia
Undisclosed salary
Job Description
Lucid Motors is seeking a Service Team Leader for their Jeddah location. This role involves supervising service floor operations, ensuring customer satisfaction, and achieving service sales targets. The Service Team Leader will assist in quality vehicle repairs, manpower sales, and customer retention. They will also be responsible for manpower distribution, skills training, and performance evaluation of the service team.

Responsibilities:
  • Assist the Service Manager in achieving quality vehicle repairs and customer retention.
  • Manage manpower distribution and provide skills training to the service team.
  • Assist in preparing business plans to meet operation targets.
  • Monitor and coordinate the performance of service teams.
  • Assist technicians in solving high-technical problems.
  • Ensure repairs are done as per customer requests.
  • Supervise after-sales activities.
  • Coordinate with the Service Advisor for job assignments and inspections.
  • Follow up on vehicle spare parts with the Parts Department.
  • Analyze technical information and disseminate it to the service team.
  • Monitor the service team's achievements and adjust business strategies.
  • Analyze Back-Job and Parts Non-Availability Procedures.

Requirements:
  • Knowledge in Automotive and mechanical repairs and maintenance services with certification.
  • Adept in troubleshooting and diagnostic tests for cars.
  • Limited knowledge of the English language.
  • Time management skills.
  • Active learning abilities.
  • Stress tolerance.
  • Achievement-oriented.
  • Problem sensitivity.
  • Inductive reasoning skills.
  • Interpersonal relationship skills.
  • Persuasive with after-sales skills.
  • Minimum Diploma in Automotive.
  • 4 to 5 years of experience in Service.
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Lucid Motors

Lucid Motors is a luxury electric vehicle manufacturer committed to designing captivating vehicles that redefine the driving experience regarding space, performance, and intelligence. The company focuses on fundamental design principles, prioritizing the individual and the environment. Lucid aims to lead the electric vehicle sector by fostering innovation and sustainability, bringing together accomplished individuals dedicated to making a significant impact on the future of mobility.

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