Associate Solutions Engineer - Commercial

Job Description

Talkdesk is seeking an Associate Solutions Engineer to provide business-driven consulting to prospective and existing customers. The Solutions Engineer will be an experienced operator in the Contact Center space, knowledgeable about the industry's nuances. This role involves pre-sales engineering support, solution qualification and execution, solution architecture, and post-sale upsell. The Solutions Engineer will be a thought leader, able to address C-level discussions and expand revenue opportunities.Responsibilities include:

• Understanding customer-specific needs to provide business-driven consulting.
• Providing business-centric expertise to differentiate Talkdesk's solutions.
• Moving between facets of the sales cycle.
• Addressing C-level discussions and expanding revenue opportunities.

Requirements include:

• Exceptional customer responsiveness.
• Cross-team collaboration and internal customer support.
• Excellent consulting, listening, and communication skills.
• Facilitation skills for meetings and group activities.
• Superior presentation skills.
• Excellent written communication skills.
• Critical thinking, problem-solving, and decision-making skills.
• Self-directed work habits and strong teamwork skills.
• Proficiency in using hosted contact center applications.
• Willingness to travel to meetings and customer sites (30%).
• Bachelor's Degree in a technical field or equivalent experience.

Talkdesk offers:

• Opportunity to work in a fast-paced startup environment