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Job Description
Talkdesk is seeking a Senior Director of Value Consulting to provide business-driven consulting to prospects and existing customers. This role requires an expert understanding of industry-specific needs and the ability to differentiate Talkdesk's solutions from the competition. The Senior Director will be a credible thought leader, capable of addressing C-level discussions and expanding revenue opportunities.
Responsibilities:
- Demonstrates real-world experience within given industry vertical.
- Provides recommendations to the sales lead regarding solutions and services.
- Possesses an excellent understanding of Talkdesk content, technology and messaging.
- Collaborates with design, and conducts industry-specific demonstrations.
- Provides strategic recommendations for Talkdesk’s content and services roadmap.
- Collaborates with Marketing and Engineering to create industry-specific go-to-market messaging/collateral.
Requirements:
- Deep understanding of AI and its relation to the CX space.
- Exceptional internal and external customer responsiveness.
- Expertise of industry-specific regulations.
- Excellent consulting, listening and communication skills.
- Expert facilitation skills for meetings and group activities.
- Superior presentation skills.
- Excellent written communication skills.
- Adept at critical thinking, problem solving and decision-making skills.
- Self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance.
- Teamwork skills and ability to act as a strategic partner to the client and account team.
Talkdesk offers:
- Opportunity to work for a leading cloud contact center.
- A culture of innovation and inclusivity.
- Chance to make a global impact.
