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Global CX Ops & AI Enablement Coordinator

CX Ops & AI Enablement Coordinator at Too Good To Go.
Too Good To Go
Hybrid
On-Site
United Kingdom
Undisclosed salary
Job Description
Too Good To Go is seeking a Global CX Ops & AI Enablement Coordinator to join their Global Customer Experience Team. This role is pivotal in operationalizing AI within CX, supporting the rollout, testing, and continuous improvement of their AI agent, and ensuring the CX platform runs smoothly. This hybrid role requires hands-on platform support, coordination, and collaboration across AI, Tech, Product, and CX teams. The ideal candidate will help shape how AI tools are integrated into daily workflows and contribute to more efficient customer service operations.

Role involves:
  • Conducting configuration updates for AI rollout.
  • Liaising with the AI partner for feedback and iteration.
  • Participating in AI agent testing and prompt tuning.
  • Supporting AI performance metric tracking.
  • Documenting AI flows and escalation protocols.
  • Providing daily operations support for the CX platform.
  • Coordinating platform enhancements with Product & Tech teams.
  • Monitoring and reporting on platform health and AI usage.

Requirements:
  • Proven experience in CX operations and customer service platforms (e.g., Zendesk).
  • Exposure to AI/chatbot implementations.
  • Admin-level experience with CX platforms.
  • Hands-on experience testing and optimizing AI chatbots.
  • Basic understanding of platform integrations and APIs.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication in English.
  • Detail-oriented with strong organizational skills.

Too Good To Go offers:
  • Opportunity to work in a social impact company.
  • Being part of an international company with enthusiastic teammates.
  • Personal and professional development in a high-growth environment.
  • Open company culture with independence and creativity.
  • Strong team culture with shared celebrations.
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Too Good To Go

Too Good To Go is a European impact business committed to reducing food waste. Connecting businesses with surplus food to consumers, it operates in 19 countries with over 116 million users. The company fosters a collaborative approach involving producers, retailers, consumers, and policymakers to minimize waste. With a focus on sustainability, Too Good To Go aims to create a world where all food produced is ultimately consumed, promoting environmental and social responsibility in the food industry.

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