General Manager, Partner Operations

Job Description

Via is seeking a General Manager, Partner Operations to manage an intermodal transit service in New York City. The General Manager will oversee daily operations, manage a team, and develop relationships with partners and the community. This role requires an experienced operations manager with strong leadership and communication skills. The ideal candidate is a self-starter who thrives in a fast-paced environment and is passionate about providing excellent customer service.Responsibilities:

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Requirements:

• Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor's degree
• Independent self-starter, thrives in fast-paced environments
• Savvy and tactful communicator
• Desire to foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor
• Experienced and exceptional leader
• Flexible and adaptable
• Proven track record of managing teams (at least 3-5 years) and developing people
• Effective at managing multiple tasks simultaneously
• Problem solver

Benefits:

• Generous and comprehensive benefits package, including free medical plans and 401K matching.