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Job Description
Via, a company transforming transportation through technology, is seeking a Driver Operations Specialist. This role involves ensuring driver partners have a positive experience and acting as a bridge between the company and its drivers. The Driver Operations Specialist will advocate for drivers and contribute to improving the overall Via experience. This is an in-person position requiring field work 3 days a week.
Responsibilities:
- Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts
- Thrive in a fast-paced environment tackling an array of customer issues
- Become an expert on our services and spread the love of Via everywhere
- Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile
- Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
- Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
- Learn our tools & product inside and out- while supporting other teams
Requirements:
- Clear communicator with excellent reading comprehension and writing skills
- Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plus
- Great listener and conversationalist
- A well-rounded team player who takes ownership of (and pride in) your work
- Someone with a strong work ethic and an entrepreneurial spirit
- Dynamic; willing to wear multiple hats and work on projects of all types
- You take initiative to solve problems and get the job done
- Located in the Appleton or Madison, WI areas
- Empathetic and the able to put yourself in the customer's shoes
- Able to work 10:00AM-6:30PM EST, open to weekends
Benefits:
- Competitive hourly rate
Via
Via is a technology company transforming global transportation through innovative solutions. Specializing in modernizing public transportation systems, Via develops cutting-edge AI-powered software and technology-enabled operations. Their suite of products digitizes, automates, and enables data-driven decision-making for diverse transportation networks, including fixed-route buses, microtransit, and autonomous vehicles. Via's mission is to enhance accessibility to jobs, healthcare, and education while reducing environmental impact. Founded in 2012, Via partners globally to deliver efficient and accessible transit solutions.
All Jobs at Via (157)