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Customer Service Representative

Customer Service Representative at Via, Fort Worth, TX, $19/hour.
Via
On-Site
United States
USD 39,520
USD 19 per hour
Job Description
Via is seeking a Customer Service Representative to manage day-to-day transit operations in Fort Worth, TX. The Customer Service Representative will be the go-to person for live troubleshooting decisions, collaborating with operations, support, and product optimization teams to improve services. They will also handle various tickets and tasks based on business needs.

What this role involves:
  • Proactively manage daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Collaborate with field operations teams to lead our response to live operational complications, and ensure our riders receive consistently excellent service.
  • Act as the final decision-maker for escalated live support issues
  • Leverage operating and troubleshooting expertise to support other business areas.
  • Research and compile reports to determine fraudulent activity and other requests in the system
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Requirements:
  • Thrive in fast-paced environments
  • Ownership mentality
  • Detail-oriented execution
  • Proactive problem-solving
  • Empathetic and effective communication
  • Comfort with ambiguity
  • Solution-oriented mindset
  • Observant and keen to improve
  • Exceptional team player

What Via offers:
  • Generous and comprehensive benefits package, including free medical plans and 401K matching.
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Via

Via is a technology company transforming global transportation through innovative solutions. Specializing in modernizing public transportation systems, Via develops cutting-edge AI-powered software and technology-enabled operations. Their suite of products digitizes, automates, and enables data-driven decision-making for diverse transportation networks, including fixed-route buses, microtransit, and autonomous vehicles. Via's mission is to enhance accessibility to jobs, healthcare, and education while reducing environmental impact. Founded in 2012, Via partners globally to deliver efficient and accessible transit solutions.

All Jobs at Via (157)