HR Operations Associate

Job Description

Via is seeking an HR Operations Associate to support its frontline teams and ensure smooth day-to-day operations for its driver workforce. This role is based in Los Angeles, CA, and requires in-person work 5 days a week. The HR Operations Associate will be responsible for real-time problem-solving, overseeing onboarding and offboarding processes, and serving as a point of contact for employee support. They will collaborate with internal teams to roll out policies and processes, identify friction points, and implement scalable solutions.What this role involves:

• Ensuring smooth day-to-day operations for the driver workforce.
• Responding quickly to onsite issues and driver concerns.
• Overseeing and streamlining onboarding and offboarding processes.
• Serving as a point of contact for frontline employee support.
• Partnering with internal teams to roll out policies and processes.
• Identifying friction points and implementing scalable processes and tools.

Requirements:

• Bachelor’s Degree with a record of exceptional academic achievement.
• 1-3 years of experience in customer service, operations, human resources, or a similar role.
• Comfortable with ambiguity and flexible in adapting to changing needs.
• Strong interpersonal and communication skills.
• Detail-oriented and highly organized with a process-driven mindset.
• Proven ability to work in a fast-paced, dynamic environment.
• Based in the Los Angeles area and comfortable working in-person 5 days per week.

What Via offers:

• Generous and comprehensive benefits package, including free medical plans and 401K matching.