Customer Care Associate - APAC (Malaysia)

Job Description

Remote is seeking a Customer Care Associate to support its standard users. This role involves providing customer support across various verticals and product areas through email and live messaging channels. The ideal candidate will possess strong problem-solving skills and a passion for enhancing the customer journey.Remote values a future-focused work culture and encourages team members to bring their talents and experiences to build a best-in-class HR platform.Responsibilities:

• Solving tickets per week across various Remote verticals
• Maintaining productivity standards with high attention to detail
• Responding within agreed Service Level time to standard tickets via email and live messaging
• Collaborating with Customer Success, cross-vertical operational teams, and Sales

Requirements:

• Strong problem-solving skills
• Experience in Customer Support or Customer Enablement
• Experience using CRM tools
• Ability to collaborate with multiple stakeholders
• Excellent team collaboration and communication skills
• Strong interest in modern web technologies and applications
• Fluent in written and spoken English

Remote offers:

• Work from anywhere
• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment budget
• Budget for local in-person social events or co-working spaces