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Customer Success Outcome Manager

Customer Success Outcome Manager at Ping Identity, remote role.
Ping Identity
Remote
United States
USD 78,000 - 94,000
Job Description
Ping Identity is seeking a Customer Success Outcome Manager. In this role, the individual will actively engage customers to understand adoption and sentiment, analyze data to identify trends and risks, and position IAM solutions as business enablers. They will align IAM features with customer security strategies, manage customer needs, and build trust-based relationships. The Customer Success Outcome Manager will also advocate for customer needs, develop success plans, and demonstrate insights into customers' businesses.Role involves:
  • Engaging customers through check-ins and business reviews
  • Analyzing support cases and customer interactions
  • Creating structured reporting for internal teams
  • Positioning IAM solutions as business enablers
  • Building trust-based relationships with customers
Requirements:
  • 3-5 years of customer-facing experience
  • Experience with SFDC, Gainsight, or equivalent CRM systems
  • Ability to collaborate and build strong relationships
  • High technical aptitude
  • Problem-solving skills
Ping Identity offers:
  • Flexible, collaborative work environment
  • Employee Resource Groups
  • Regular company and team bonding events
  • Competitive benefits and perks
  • Global volunteering and community initiatives
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
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Ping Identity

Ping Identity is a leading intelligent identity platform provider, ensuring secure and seamless digital experiences for users globally. The company's cloud-based solutions enable secure access for customers, employees, and partners, facilitating frictionless digital interactions. Headquartered in Denver, Colorado, Ping Identity serves a large portfolio of enterprise clients, including over half of the Fortune 100. The company champions digital freedom and fosters a culture of individuality and respect within its diverse global team. Ping Identity is at the forefront of innovation in cybersecurity, identity management, and digital experience solutions.

All Jobs at Ping Identity (76)