Relationship Manager, Key Accounts

Job Description

Intercom is seeking a Relationship Manager, Key Accounts to drive growth with premier clients. This role involves strategic planning, understanding customer needs, and providing tailored solutions. The ideal candidate will have strong financial acumen, consultative sales skills, and the ability to build deep client relationships.Intercom is a product-first company that thrives on speed and innovation. The Relationship Manager will play a pivotal role in deepening partnerships with premier clients.What this role involves:

• Developing strategic territory plans for upsell, cross-sell, and expansion.
• Understanding customer business pains and providing solutions.
• Synthesizing complex information for executive decision-making.
• Building relationships with Intercom’s largest customers.
• Engaging in team development and mentoring.

Requirements:

• 8+ years of B2B sales experience, including managing existing accounts.
• 5+ years of SaaS experience in strategic selling in the MME segment.
• Strong sales instincts and a track record of exceeding quota.
• Ability to build and maintain deep client relationships.
• Exceptional written and verbal communication skills.

What Intercom offers:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• 401k plan & match.