Collections Representative

Tebra is seeking a passionate Accounts Receivable and Collections Representative to maintain the health of its receivables. The Collections Representative will focus on past due A/R, including dunning, outreach, negotiation, and payment processing. The ideal candidate will possess strong analytical and problem-solving skills, exceptional communication and organizational skills, and the ability to work independently and cross-functionally with the Customer Service and Account Management teams.

Responsibilities include:

• Contact customers to keep accounts current.
• Negotiate payment plans.
• Resolve payment discrepancies.
• Communicate with outside collection agencies.
• Manage cash application.
• Provide customer service related to invoicing and payments.
• Maintain accurate data across multiple systems.
• Identify billing errors and patterns.
• Troubleshoot customer issues with payment methods.
• Enforce company policy regarding contractual obligations.
• Suspend and cancel accounts for non-payment.

Requirements:

• 3+ years of experience in accounts receivable and collections.
• 3+ years of experience handling inbound/outbound calls.
• High School Diploma (additional education preferred).
• Fluent English (CEFR B2+) verbal and written communication skills.
• Experience working in a high-volume environment.
• Experience with credit card payments and charge-backs.
• Basic knowledge of accounting principles.
• Solid Excel skills.

Tebra offers:

• Wellness and childcare subsidy.
• University/Education discount.
• Resources for mental and physical health.