Senior Enterprise Customer Success Manager - EMEA

Job Description

Incode is seeking a highly energetic and collaborative Senior Enterprise Customer Success Manager for the EMEA region. This role serves as the strategic interface between Incode's clients and internal engineering and product teams. The ideal candidate possesses strong tactical skills and strategic thinking abilities to navigate agile delivery, manage teams, and guide projects to successful completion.Responsibilities include:

• Managing all stages of customer relationships, including implementation and building strong client relationships.
• Providing expert knowledge and support to clients through a consultative approach.
• Engaging Solution Engineers and other Incoders to guide customers through implementations.
• Developing processes to scope out Enterprise Customer requirements.
• Providing customer support and solving issues in integration and production.

Requirements:

• +6 years of experience in a consulting firm leading customer projects.
• MBA or relevant Master’s degree in business, technology, or engineering is highly preferred.
• Previous Customer Success experience in an enterprise and/or SaaS environment is a plus.
• Strong project/program management skills.
• Technical acumen to effectively articulate Enterprise capabilities & offerings.
• Excellent communication skills with the ability to distill complex issues.
• Comfort with large data sets and ability to extract business insights from analysis.
• Solid stakeholder management skills, both for internal and external stakeholders.
• Experience working in an organization that develops mobile apps and services for enterprise customers.
• Working knowledge of biometrics or identity software is ideal.

Incode offers:

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefits package according to location (401k, medical insurance, etc.)