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Job Description
IONOS is seeking a Téléconseiller (f/h/d) Rétention to join their team in France. This role is crucial for maintaining strong relationships with clients and ensuring their continued loyalty. The ideal candidate will be fluent in French and possess excellent communication and negotiation skills. They will be responsible for proactively managing client relationships, identifying opportunities for contract renewals, and presenting relevant products and services. This position requires a customer-focused individual with a knack for sales and a strong team spirit.
Role involves:
- Managing client relationships proactively and personally.
- Contacting clients to extend existing contracts.
- Highlighting the relevance and added value of company products and services.
- Explaining and adapting offers to meet specific client needs.
- Providing responsive service through various channels, including inbound/outbound calls and emails.
- Effectively addressing client expectations, resolving issues, and enhancing satisfaction.
Requirements:
- Fluency in French.
- Strong communication skills to build lasting and trusting relationships with clients.
- Proficiency in IT tools to navigate internal systems, analyze client data, and quickly identify retention opportunities.
- A sense of listening, empathy, and the ability to persuade.
- An interest in sales with negotiation skills to present attractive offers.
- A true team spirit to achieve company goals together.
Role offers:
- Hybrid work model with the possibility of remote work.
- Subsidized canteen and various free drinks at some locations.
- Modern office spaces with excellent transport links.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Health offers such as sports and health courses.
