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Customer Success Manager

Customer Success Manager to manage client relationships and drive growth.
Karbon
Remote
Australia
Undisclosed salary
Job Description

Karbon, a global leader in practice management software, is seeking a Customer Success Manager. The ideal candidate will manage enterprise customer relationships in the B2B SaaS space, focusing on growth and value delivery to a portfolio of clients. This role involves close collaboration with clients to solve challenges and identify opportunities for value delivery.

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. They provide an award-winning, highly collaborative cloud platform that streamlines work and communication.

Role Involves:

  • Serving as the main point of contact for strategic customers.
  • Developing and maintaining strong, trusted relationships with customers.
  • Leading strategic discussions to identify expansion opportunities.
  • Creating tailored Success Plans aligned with customer goals.
  • Tracking and reporting on key customer success metrics.
  • Promoting and providing insights on upcoming features and product enhancements.

Requirements:

  • At least 4 years of experience in a B2B SaaS enablement role (Customer Success or Account Management).
  • Proven success leading customers through change management.
  • Comprehensive experience with Customer Success best practices.
  • Strong problem-solving skills and a solutions-oriented mindset.
  • Excellent communication and presentation skills.
  • Ability to analyze customer data and develop strategic plans.
  • Comfortable working autonomously in a remote role.

Karbon Offers:

  • Global experience across USA, New Zealand, UK, and Canada.
  • 4 weeks annual leave plus 5 extra "Karbon Days" off a year.
  • Flexible working environment.
  • Generous parental leave.
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Karbon

Karbon is a global leader providing practice management software for accounting firms. Its cloud platform streamlines workflow and enhances team collaboration. Karbon serves customers across 34 countries, with a distributed team in the US, Australia, New Zealand, Canada, the UK, and the Philippines. The company is known for its rapid growth, top ranking on G2, and a team culture based on strong values.

All Jobs at Karbon (49)