Browse All Jobs

Customer Success Manager I

Customer Success Manager I at Diligent, Bengaluru, India.
Diligent Corporation
Hybrid
On-Site
India
Undisclosed salary
Job Description
Diligent is seeking a Customer Success Manager I to oversee a portfolio of accounts and ensure an amazing customer experience. Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions. The Customer Success Manager I will be the key contact point for the customer relationship on Diligent products.

Role involves:
  • Renew and grow a set of customer accounts by proactively anticipating needs.
  • Recommending additional products and services.
  • Providing a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle.
  • Collaborate internally to be the voice of the customer across other departments.
  • Facilitation alongside the Implementation team of Diligent’s product and modules with senior stakeholders to the client including C-Suite and Directors.
  • Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
  • Seek out client advocacy related initiatives.

Requirements:
  • Up To 3 years of experience required
  • Fluency in additional languages to English are desirable
  • Some experience in enterprise level account management (preferably in SAAS) is desirable
  • Some experience in sales CRM applications such as Salesforce
  • Excellent communication and presentation skills, with the ability to manage multiple stakeholders
  • Strong problem-solving ability, with a natural curiosity around the client’s business needs
  • High level of resilience and a positive attitude when faced with adversity
  • Passionate about technology with a solution-centric mindset

What Diligent offers:
  • Flexible work environment
  • Global days of service
  • Comprehensive health benefits
  • Meeting free days
  • Generous time off policy and wellness programs
Apply Manually

Diligent Corporation

Diligent is the leading AI governance, risk, and compliance (GRC) SaaS provider, empowering over one million users and 700,000 board members. Its platform offers a consolidated view of GRC practices, enhancing risk management, resilience, and decision-making. Diligent provides technology, insights, and connections, enabling leaders to drive impact and accountability. With a global presence, Diligent fosters collaboration and positive change, helping build a sustainable, equitable future. The company has office hubs in New York City, Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.

All Jobs at Diligent Corporation (93)