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Customer Support Specialist - ESG

Customer Support Specialist for ESG SaaS solutions in Bengaluru.
Diligent Corporation
Hybrid
On-Site
India
Undisclosed salary
Job Description

Diligent is seeking a Customer Support Specialist to provide Tier 1 support and manage client relationships. The Customer Support Specialist will answer support calls, resolve issues, and ensure client satisfaction. They will collaborate with the Customer Success and ProdOps teams to ensure timely issue resolution.

Responsibilities:

  • Interact with customers to provide information about products and services.
  • Gather customer information and determine the issue.
  • Diagnose and resolve technical and software issues.
  • Research required information using available resources.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues.
  • Accurately process and record call transactions using CRM software.
  • Offer alternative solutions to retain customers.
  • Follow up with customers where necessary.
  • Stay current with system information, changes, and updates.

Requirements:

  • 2-4 years’ experience in phone-based Software Application/Technical Support/Customer Service.
  • Excellent communication skills with internal stakeholders.
  • Proven problem-solving skills and technical aptitude.
  • Working knowledge of Windows OS and other major operating systems.
  • Superb customer handling skills.
  • Ability to think on your feet in a fast-paced environment.
  • Fluent in English and Spanish.
  • Knowledge in ESG is preferred.

What Diligent Offers:

  • Flexible work environment.
  • Comprehensive health benefits.
  • Generous time off policy.
  • Wellness programs.

This role follows a hybrid work model, requiring onsite work at least 50% of the time for those within commuting distance to a Diligent office location.

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Diligent Corporation

Diligent is the leading AI governance, risk, and compliance (GRC) SaaS provider, empowering over one million users and 700,000 board members. Its platform offers a consolidated view of GRC practices, enhancing risk management, resilience, and decision-making. Diligent provides technology, insights, and connections, enabling leaders to drive impact and accountability. With a global presence, Diligent fosters collaboration and positive change, helping build a sustainable, equitable future. The company has office hubs in New York City, Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.

All Jobs at Diligent Corporation (93)