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Job Description
Zenoti is seeking an Implementation Consultant to join their team. Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, empowering businesses to manage various aspects such as online bookings, POS, CRM, and more. The company powers over 30,000 salons, spas, and fitness studios across 50+ countries and is recognized as a Great Place to Work Certified company.
The role involves:
- Solution and configure Zenoti to meet customer’s business processes
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Extract, transform and load data across systems into Zenoti
- Identify significant risks, unknowns, and define and drive mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
- Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience
- Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Requirements:
- 1-7 years of experience in implementing software systems with hands-on experience in data transformation, system validation, and migration tasks.
- Deep knowledge of features in MS Excel, working knowledge of database systems a plus
- Ability to use tools/scripts to transform data for setting up customer sites
- Ability to innovate and develop tools to enhance the migration process
- Experience with data migrations and data mapping
- Good to have knowledge of Web Design using HTML,
- Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti
- A technology-centric background
- Strong logical, analytical, and problem-solving skills
- Excellent communication skills
- Can work in a fast-paced environment across multiple projects.
Zenoti offers:
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions.
- Regular social activities, and opportunities to give back through social work and community initiatives.
