Senior Product Specialist

Job Description

Zenoti, a cloud-based software solution for the beauty and wellness industry, is seeking a Senior Product Specialist. The successful candidate will partner with new customers to lead the implementation of Zenoti software solutions across multiple locations. This role requires deep subject matter expertise, technical understanding of the Zenoti product, and excellent customer-facing skills.Zenoti is an all-in-one solution that allows users to manage online bookings, POS, CRM, employee and inventory management, and marketing programs.What this role involves:

• Working with customers to scope, plan, and implement the adoption of Zenoti software.
• Independently handling customer on-boarding procedures while delivering excellent customer service.
• Leading trainings and demos, conducting walk-throughs and solution reviews through excellent customer presentations.
• Driving proofs-of-concept and pilots for high-priority and complex customers.
• Proactively identifying and mitigating significant risks, unknowns, and hindrances to implementation plans.
• Addressing customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Staying up-to-date on Zenoti product knowledge, business workflow, sales process and market positioning.
• Maintaining thorough documentation and follow organizational processes to ensure successful implementation of Zenoti products.

Requirements:

• Excellent customer service and client management skills.
• Strong verbal and written communication skills.
• Ability to facilitate technical solution reviews with product management groups.
• Strong software background with ability to understand complex product functionality, design and technical issues.
• Familiarity with software development in any programming language (C#, Java, etc); understanding concepts of Network Architecture, Security Protocols, TCP stack.
• Good working knowledge of web design using HTML, JavaScript, SQL Programming involving migrations from discrete data sources.
• Strong logical, analytical and problem-solving skills.
• Ability to manage and work across multiple projects at once; ability to learn new skills and operate in a fast-paced and changing environment.
• Experience working with global remote teams.
• Eagerness to learn about the opportunities and challenges in driving revenue in the beauty and wellness industry.
• Bachelor’s degree in Computer Science, Information Systems or equivalent.
• 5+ years of experience in software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM), software development, design and/or support functions.
• Proven track record in successful software implementations involving API and web services integrations, data analysis and data migration.
• Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality for maximum customer impact and understanding.
• Open to travelling on short notice to customer locations when required (only when safe to do so), up to 20%.

Zenoti offers:

• A chance to work in the beauty and wellness industry.
• Opportunity to work with global remote teams.
• A culture that values empowering people.