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Job Description
Zenoti is seeking a Senior Product Specialist to join their Adoption organization. In this role, the Product Specialist will analyze business requirements and translate them to Zenoti product features for adoption by existing customers. They will use functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide solutions by effectively configuring product features and functionality within the Zenoti application. The Product Specialist will also ensure that customers are trained effectively and help them achieve their business goals with increased adoption of Zenoti's solutions.
Role Involves:
- Partnering with customers to lead implementations for feature add-ons and enhancements to their Zenoti solution.
- Understanding customer business requirements, defining scope, and planning and implementing enhancements.
- Independently handling customer adoption procedures while delivering excellent customer service.
- Leading demos, training, and conducting walk-throughs and solution reviews.
- Driving proofs of concept and pilots for high-priority and complex customers.
- Proactively identifying and mitigating risks and issues to the implementation plan.
- Addressing customer issues and concerns in a timely manner.
- Staying up-to-date on Zenoti product knowledge and market positioning.
- Maintaining thorough documentation and following organizational processes.
- Working and communicating across groups and articulating the needs for compliance and risk management.
Requirements:
- 10 years of experience in Implementation and support of Enterprise SaaS products.
- Strong software background and ability to master product functionality.
- Strong business consulting experience in an external customer-facing role.
- Proven fast learner of enterprise applications and experience in implementing cloud solutions.
- Ability to communicate in business terms with non-technical customer stakeholders.
- Experience driving technical discussions and discovery workshops with customers.
- Strong verbal and written communication skills.
- Ability to manage and work across multiple projects.
- Experience working with remote teams across different time zones.
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical, and problem-solving skills.
- Ability to learn new skills and operate in a fast-paced environment.
Zenoti offers:
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Unlimited Vacation
