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Platform Monitoring Engineer (Incident Management)

Platform Monitoring Engineer for incident management at Adyen in Bengaluru.
Adyen
On-Site
India
Undisclosed salary
Job Description
Adyen is seeking a Platform Monitoring Engineer to join their Global Platform Operations team in Bengaluru. Adyen is a financial technology platform that provides payments, data, and financial products in a single solution for global customers. The ideal candidate will have a strong attention to detail and a deep understanding of platform-wide monitoring implications. This role involves on-call monitoring of platform performance, communicating with merchants, and working on monitoring frameworks.

Role involves:
  • Participating in 24/7 on-call monitoring.
  • Observing platform and merchant performance and detect any issues proactively.
  • Communicating with merchants real time during an incident.
  • Integrating, growing, and continuously improving monitoring strategy.
  • Leading/project managing initiatives and, or tools—development of automation for effective monitoring.
  • Investigating alerts and provide feedback to engineering teams.
  • Mitigating merchant impact risk by actioning on alerts.

Requirements:
  • 5 to 10 years of experience with incident client communication and platform monitoring operations.
  • Willingness to participate in the on-call rotation and work in a fast-paced, dynamic environment.
  • Experience with monitoring and logging tools like Prometheus, Grafana, ELK Stack, etc.
  • Experience with observability platforms like Datadog, Dynatrace, Splunk.
  • Excellent analytical and problem-solving skills.
  • Ability to analyze complex systems and spot the root cause of issues.

Adyen offers:
  • Opportunity to work with a leading financial technology platform.
  • A collaborative and dynamic work environment.
  • The chance to tackle unique technical challenges at scale.
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Adyen

Adyen is a financial technology platform that provides a single solution for payments, data, and financial products, serving global customers like Meta, Uber, and H&M. The company is engineered for ambition, fostering an environment where employees can succeed and own their careers. Adyen tackles technical challenges at scale, delivering innovative and ethical solutions to help businesses achieve their ambitions faster. They focus on creating opportunities and support for their teams to excel.

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