Clash
of Jobs
Browse All Jobs
Job Description
Forethought, an AI-native platform for enterprise customer support, is seeking an Engagement Manager. This role is crucial for the successful deployment of projects and onboarding of clients. The Engagement Manager will work directly with clients to understand their needs and ensure smooth implementation and customer satisfaction.
Responsibilities:
- Onboard, implement, and successfully deliver projects for recently signed customers.
- Conduct project kickoff meetings, training sessions, and workshops with clients.
- Develop detailed project plans, timelines, and deliverables.
- Serve as the primary point of contact for clients.
- Coordinate cross-functional teams.
- Identify and mitigate risks and issues.
- Monitor project progress and track KPIs.
- Drive post-implementation reviews.
- Act as a trusted advisor to clients.
- Analyze customer pain points and design solutions.
Requirements:
- Bachelor's degree in Business Administration, Computer Science, or related field.
- 3-5 years of experience in a dynamic startup environment.
- Proven experience in project management or implementation roles within the SaaS industry.
- Strong understanding of project management methodologies.
- Excellent communication skills.
- Technical background and ability to grasp complex concepts.
- Demonstrated ability to manage multiple projects simultaneously.
- Strong problem-solving skills.
- Customer-focused mindset.
