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Enterprise Implementation Manager

Enterprise Implementation Manager role at Altium, focusing on customer success.
Altium
Remote
United Kingdom
Undisclosed salary
Job Description
Altium is seeking an Enterprise Implementation Manager (EIM) to ensure customers understand and experience the value of Altium’s Enterprise solutions (AES). The EIM plays a crucial role in bridging the gap between Altium's Sales, Customer Success, and R&D organizations. This role involves enabling the successful implementation of AES for customers and ensuring their productivity.

The role involves:
  • Training, guiding, and coaching customers through the myAltium engagement process.
  • Project management of the implementation and ensuring the customer’s ongoing success post-deployment.
  • Serving as the post-sale point of contact for customers during AES implementation.
  • Collaborating with Altium’s Customer Success and R&D organizations to ensure timely resolution of issues.
  • Handling escalations of implementation and customer productivity blocking issues.
  • Building excellent customer relationships and influencing them to adopt recommended best practices.

Requirements:
  • Bachelor's/Master's degree in Electrical Engineering, Mechanical Engineering, or equivalent.
  • At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA).
  • Experience with PCB ECAD Library/component management, PLM, and databases.
  • Ability to engage customers at a business level, drive alignment, and execution.
  • Excellent communication skills, both written and verbal.
  • Fluency in German is preferred for EMEA EIMs.
  • Ability to travel 30%.

Altium offers:
  • Private health insurance including dental coverage (UK).
  • Pension scheme with company match (UK).
  • Calm App, mental health and wellbeing support (UK).
  • Professional development support (UK).
  • Flexible working arrangements (UK).
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Altium

Altium is a global software company transforming electronics design. Its digital platforms empower PCB designers, supply chains, and manufacturers to collaborate effectively. With over 30,000 companies and 100,000 engineers using its solutions worldwide, Altium is a financially strong, growing organization. The company focuses on innovation, providing unique technology in the EDA industry, and aims to be number one.

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