Team Lead Managed Accounts

Job Description

HousingAnywhere is seeking a Team Lead for Managed Accounts to enhance service quality for tenants and landlords. The role involves leading a team of up to 9 Booking Consultants, managing client inquiries, and overseeing escalations. The Team Lead will schedule and monitor team activities, plan workforce needs, and implement quality assurance processes. They will also be responsible for performance monitoring, training, and knowledge management. Collaboration with other departments is crucial to enhance customer experience and support team effectiveness.

• Leading the Managed Accounts Team.
• Managing inquiries from clients.
• Scheduling and monitoring team activities.
• Planning workforce needs.
• Implementing quality assurance processes.
• Monitoring performance metrics.
• Managing the internal knowledge base.

• Proven experience leading operational teams.
• Deep understanding of managing user inquiries.
• Experience developing and monitoring Quality Assurance processes.
• Strong analytical skills.
• Ability to manage onboarding and identify team development needs.
• Experience managing an internal knowledge base.
• Proven track record of implementing process improvements.
• Strong collaboration skills.

• Unlimited paid holidays.
• Hybrid working policy.
• Flexibility to work remotely for up to 2 months per year.
• 1,000 EUR personal development budget.
• Complete coverage for commuting.
• Personal equipment.
• Gym membership discount.
• Dutch/English classes budget.
• Variable pension scheme.
• Diverse international community.
• Pet-friendly office.
• Fun team-building and after-work drinks.