Sr. CX Analyst, Billing & Payments

SimpliSafe is seeking a Sr. CX Analyst, Billing & Payments to join their Customer Experience team. This role focuses on end-to-end customer billing and payments journeys, providing insights and driving improvements across subscription management operations. The analyst will be instrumental in analyzing payment workflows, identifying key trends, and developing data-driven recovery strategies. They will collaborate with cross-functional teams to implement improvements and translate data insights into actionable recommendations.

What this role involves:

• Reducing customer churn from non-payment.
• Performing advanced analytics on customer payment behavior.
• Partnering with analytics teams to enhance customer payment data.
• Serving as a liaison with Finance teams.
• Investigating and documenting customer payment experiences.

Requirements:

• Minimum 4 years of experience in data analysis and business strategy.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail.
• Ability to manage multiple responsibilities and prioritize effectively.
• Hands-on experience with SQL and BI tools.
• Advanced proficiency in Excel.

SimpliSafe offers:

• A mission- and values-driven culture.
• A comprehensive total rewards package.
• Free SimpliSafe system and professional monitoring.
• Employee Resource Groups (ERGs).