IT Support Engineer

Motive is seeking an IT Support Engineer to join their team in Lahore, Pakistan. Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The IT Support Engineer will be responsible for ensuring end-user satisfaction through effective IT support, monitoring and maintaining computer systems, and performing hardware and software installations.

The IT Support Engineer will tackle technical challenges independently and collaboratively, working with internal teams and vendor partners.

What this role involves:

• Performing OS installations and configurations for MacOS, Windows, and Linux systems
• Facilitating seamless onboarding and offboarding processes for employees
• Conducting new hire orientation sessions related to IT support
• Managing and maintaining local inventory of IT assets
• Coordinating with internal and external stakeholders to resolve technical issues promptly
• Ensuring adherence to Service Level Agreements (SLAs) and uphold quality standards
• Generating accurate and timely reports on IT support metrics
• Addressing onsite user issues within the office environment
• Providing remote support to end users via tickets, emails, and Slack channels

Requirements:

• Bachelor of engineering in computer science or equivalent
• Minimum 1-3 years IT support experience
• Strong knowledge of Windows, MacOS and Linux troubleshooting
• Solid IT infrastructure knowledge and experience
• Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
• Customer Handling experience and technical troubleshooting Expertise
• Proficient in verbal and spoken English
• Flexibility and willingness to work varying hours and shifts
• CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
• Call Center IT Support experience (preferred)
• Understands the basics of AI and automation used in IT support
• Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early

What this role offers:

• Opportunity to work with a dynamic team
• Chance to tackle logical, analytical, and technical challenges
• Involvement in a company that values diversity and inclusion