Customer Success Manager

Job Description

Wrike is seeking a Customer Success Manager to join their team in Rennes. The Customer Success Manager will manage a portfolio of customers, understand their business strategies, and lead them to achieve desired outcomes. The ideal candidate will have a growth mindset and provide leadership to ensure customers fully utilize the Wrike platform.Responsibilities:

• Build strong customer relationships and act as a Wrike advocate.
• Partner with customers to establish business goals, timelines, and metrics.
• Create and manage engagement and communication strategies.
• Serve as a Wrike subject matter expert, providing guidance and addressing challenges.
• Collaborate with Sales, Professional Services, Support, and Product teams.
• Monitor the book of business and work towards targets, managing churn avoidance.
• Maintain and leverage the Customer Success Management platform.

Requirements:

• Full fluency in French (verbal & written) and good level of English (minimum B2).
• 2+ years of experience in Customer Success Management or a customer-facing role.
• Experience working with Marketing, Professional Services, IT, and PMO teams.
• Ability to build and maintain strong relationships with diverse clients.
• Knowledge and experience in project management, business process redesign, and change management.
• Great people skills.

Wrike offers:

• An extra week's paid holiday.
• 4 days of RTT (Recovery of Working Time).
• 2 days of home-office per week.
• Additional days off depending on seniority.
• 60% health insurance cover for you and your children.
• A monthly Home-office allowance.
• 50% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year (bicycle).