Especialista em Operações - Mercado e Atacado

Job Description

iFood is seeking an Operações Specialist to join their team. This role is based in Brazil and offers a hybrid work environment. The Operações Specialist will be responsible for analyzing data to identify patterns and causes of incorrect orders, proposing solutions, monitoring key indicators of operational quality, implementing improvements in operational processes to optimize results, acting as a technical reference for the team of full analysts, promoting development, and working to reduce complaints, minimize financial losses, and increase NPS.

Role involves:

• Analyzing data to identify patterns and causes of incorrect orders.
• Monitoring key indicators of operational quality.
• Implementing improvements in operational processes.
• Acting as a technical reference for the team.
• Reducing complaints and minimizing financial losses.

Requirements:

• Clear and assertive communication.
• Analytical capacity to transform data into actionable insights.
• Structured resolution of complex problems.
• Leadership and influence skills with stakeholders.
• Teamwork and cross-functional collaboration.
• Knowledge in e-commerce processes, preferably in the food sector.
• Experience in operational process management and implementation of improvements.
• Understanding of logistics flows and separation/expedition operations.
• Proficiency in tools such as Databricks, Google Sheets, and AI Tools.
• Experience in operation and provocation for process improvement.

iFood offers:

• A challenging and rewarding career in a leading technology company.
• The opportunity to work with a passionate and innovative team.
• A hybrid work environment.