Customer Success Renewals Manager

Job Description

Smartsheet, a company dedicated to helping teams achieve their goals through seamless work management and scalable solutions, is seeking a Customer Success Renewals Manager. This role is crucial for driving customer renewals and ensuring a positive customer experience throughout the process. The Renewals Manager will work closely with sales, customer success, order management, partner organizations, and senior leadership to accelerate contract renewals and achieve favorable outcomes.Responsibilities:

• Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
• Ensure a positive customer experience throughout all stages of the renewal process
• Partner with sales, customer success, order management, our partner organisations and senior leadership to accelerate the contract renewal process and create positive outcomes
• Build and communicate an accurate forecast for upcoming renewals
• Identify and highlight any renewal risk to your partners and work with all team members in order to develop resolution strategies
• Evaluate your portfolio to prioritise time to render the most favourable outcomes
• Highlight opportunities for process improvement
• Perform other duties as assigned

Requirements:

• 5+ years of Sales, Customer Success or Finance experience.
• 2+ years of experience working in a software renewal role.
• Strong negotiation skills with experience driving contracts to completion.
• Experience analysing complex problems, developing recommended solutions, and/or managing risk
• Strong sense of urgency and efficiency in completing work within set deadlines.
• Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle.
• Motivated by an entrepreneurial mindset and comfortable with ambiguity.
• Experience working with Salesforce (essential), Gainsight and Smartsheet (preferred).
• Understanding of the legal frameworks around SaaS renewals.
• Legally eligible to work in the UK on an ongoing basis

Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program