Fraud Investigations Analyst

Upgrade is seeking a Fraud Investigations Analyst to join their team in Phoenix, AZ. This is an onsite position. The Fraud Investigations Analyst will be responsible for reviewing incoming identity theft claims and account takeover claims, as well as evaluating consumer relationships for potential risk. The ideal candidate will have a strong background in BSA/AML, investigations, or fraud, and will be able to work independently and as part of a team.

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. They have been recognized as a best place to work and are committed to creating an energizing, collaborative, and inclusive culture.

What this role involves:

• Conducting thorough investigations on customer’s claims of fraud
• Comprehending the risks associated with AML and fraud typologies
• Escalating potentially suspicious activity and high-risk customers for further review
• Maintaining ownership of assigned claims and conducting consumer interviews
• Assisting the Fraud Investigations Manager with additional tasks

What Upgrade is looking for:

• 2-3 years of BSA/AML, Investigations, or Fraud related experience
• Bachelor's degree required
• Experience working in a production-based environment and managing an assigned work queue
• Strong interpersonal, analytical, and problem-solving skills
• Outstanding verbal and written communication skills
• Experience managing large datasets

What Upgrade offers:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Competitive 401(k) and RRSP program
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives