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Job Description
Upgrade, a fintech company, is seeking a Fraud Investigations Analyst to join their team. This role is based onsite in their San Francisco office. The Fraud Investigations Analyst will be responsible for assisting in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. This role requires working Monday to Friday from 7:00am-4:00pm or 8:00am-5:00pm.
What this role involves:
- Conducting thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims
- Comprehending the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products
- Escalating potentially suspicious activity and high risk customers for further review
- Maintaining ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information
- Assisting the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners
Requirements:
- 2-3 years of BSA/AML, Investigations, or Fraud related experience
- Bachelor's degree required
- Experience working in a production-based environment and managing an assigned work queue
- Strong interpersonal, analytical, and problem-solving skills
- Outstanding verbal and written communication skills, attention to detail, and the ability to work independently
- Experience managing large datasets
What Upgrade offers:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Competitive 401(k) and RRSP program
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
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