Browse All Jobs

VP, Customer Success Americas

VP of Customer Success Americas, remote role, salary $190k-$252k.
Ping Identity
Remote
United States
USD 190,000 - 252,000
Job Description
Ping Identity is seeking a VP of Customer Success to ensure the long-term sustainability and profitability of Ping’s customers. This role involves leading initiatives that drive success at each step of the customer journey. The VP will report to the SVP, Customer Success.

Responsibilities:
  • Provide strategic leadership to the customer success department.
  • Develop and execute a customer success approach.
  • Enable desired customer success outcomes.
  • Design and manage the reach-out process.
  • Review and adjust all CS processes.
  • Measure, report, and analyze the effectiveness of CS initiatives.
  • Recruit, attract, and onboard new CS team members.
  • Manage customer relationships across the entire CS team.

Requirements:
  • Minimum 10 years of experience as a customer success leader.
  • Strong persuasion, argumentation, and diplomacy skills.
  • High emotional intelligence.
  • Deep understanding of software businesses.
  • Expert communication skills.
  • Business development knowledge.
  • Strong analytical and goal-oriented mindset.
  • Advanced business experience.

Ping Identity offers:
  • Flexible, collaborative work environment.
  • Employee Resource Groups.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives.
  • Generous PTO & Holiday Schedule.
  • Parental Leave.
  • Progressive Healthcare Options.
  • Retirement Programs.
  • Opportunity for Education Reimbursement.
Apply Manually

Ping Identity

Ping Identity is a leading intelligent identity platform provider, ensuring secure and seamless digital experiences for users globally. The company's cloud-based solutions enable secure access for customers, employees, and partners, facilitating frictionless digital interactions. Headquartered in Denver, Colorado, Ping Identity serves a large portfolio of enterprise clients, including over half of the Fortune 100. The company champions digital freedom and fosters a culture of individuality and respect within its diverse global team. Ping Identity is at the forefront of innovation in cybersecurity, identity management, and digital experience solutions.

All Jobs at Ping Identity (76)