Analista de Processos e Melhoria Contínua Sênior

XP Inc., a major independent financial institution in Brazil, is seeking a Senior Process and Continuous Improvement Analyst to join their Customer Service Platform team. The role involves building and monitoring strategic initiatives to establish XP Inc. as a leader in customer service, focusing on operational quality and customer satisfaction.

Responsibilities:

• Mapping product journey processes and identifying improvement opportunities.
• Creating reports and presentations to prioritize initiatives and justify their impact on performance indicators.
• Connecting service opportunities to company goals and KPIs.
• Monitoring market trends and technological innovations to enhance service and products.

Requirements:

• Alignment with XP Inc.'s culture.
• Problem-solving skills.
• Knowledge of continuous improvement methodologies (Lean, Six Sigma, Kaizen).
• Stakeholder management skills.
• Data analysis skills.
• Critical thinking ability.
• Knowledge in Agile Methodologies (desirable).
• Familiarity with service metrics (desirable).
• Knowledge in SQL (desirable).

Benefits:

• Health and dental plans.
• Wellhub (Gympass).
• Zenklub.
• Life insurance.
• Flexible iFood benefits (VA and VR).
• Transportation voucher.
• New Value benefits club.
• Parental leave (6 months for maternity, 20 days for paternity).
• Creche assistance.
• Exclusive investment funds.
• Investment advisory.
• XP Visa Infinite card without annuity.
• Credit options.

XP Inc. values personal interactions and promotes a flexible work model with a strong emphasis on in-office collaboration.