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Job Description
Lush is seeking a Full-Time Floor Leader for their Natick Mall location. This role supports the Store Management Team in driving sales, ensuring customer satisfaction, and maintaining operational excellence. The Floor Leader will lead and inspire a team of sales associates, fostering a positive and productive work environment.
Responsibilities:
- Driving sales and coaching the sales team.
- Delivering a world-class customer experience.
- Educating customers on Lush brand values.
- Training and coaching Sales Ambassadors.
- Managing cash handling and store opening/closing procedures.
- Maintaining a clean and visually appealing store.
Requirements:
- Minimum 1 year of experience in customer service and sales.
- Experience in cash handling and opening/closing procedures.
- Supervisory experience involving coaching, feedback, and training.
- Problem-solving skills related to customer service.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs.
What role offers:
- Opportunity to work for a company with strong ethical values.
- Chance to lead and inspire a team.
- Development and growth opportunities.
