Quality Client Services Manager

Job Description

• Manage Quality Client Representatives.
• Manage client project quality updates and reviews with all levels of management.
• Making accurate and timely quality decisions pertaining to client projects, questions, and quality requests.
• Escalate quality issues to impacted departmental Quality Manager and/or Quality Director as necessary for corrective action implementation.
• May oversee quality system, such as CAPA or NCR.
• Partners with Quality leadership to sign off on applicable documentation that may include: validations, protocols, non-conformances, CAPA, and annual product reviews.
• Review and approve exception reports as needed to meet client delivery dates and expectations.
• Represent Quality in required Project Client Meetings.
• Track, trend, compile and report client quality metrics as necessary.
• Negotiate and provide guidance in the approval process of Quality Agreements.
• Lead continuous improvement activities to maximize business results.

• Bachelor’s Degree required, preferred science-related field.
• Minimum 5 years experience in pharmaceutical and 1-2 years of supervisory experience.
• Knowledge of quality operating procedures and quality and regulatory requirements pertinent to pharmaceutical, biological and biochemical quality.
• Project management and customer service experience required.
• Computer proficiency in Microsoft Word, Excel, and Outlook and the ability to use enterprise software (examples include: JDE, BPLM, Pilgrim, Trackwise, etc.)

• Day One Benefits (Medical & Dental Coverage, Flexible Spending Accounts, Life and AD&D Insurance, etc.)
• 401(k) Retirement Savings Plan with Company Match
• Time Off Program (Paid Holidays, Paid Time Off, Paid Parental Leave)
• Adoption Reimbursement Program
• Education Assistance Program
• Employee Assistance Program
• Community and Volunteer Service Program
• Employee Ownership Plan
• Onsite Campus Amenities (Workout Facility, Cafeteria, Credit Union)