Clash
of Jobs
Browse All Jobs
Job Description
SpotOn is seeking a Customer Service Agent for their Krakow, Poland office. This role involves working the afternoon shift and providing support to clients through various communication channels. The ideal candidate will possess excellent communication skills and a passion for customer service. SpotOn was named one of Fast Company’s Most Innovative Companies of 2024, Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row, Selected as the Best Overall Restaurant POS by NerdWallet and Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users.
Role involves:
- Responding to client inquiries via phone, email, and chat
- Managing backlog and inbox
- Providing first-time resolution to issues
- Ensuring quality assurance
- Attending additional training
- Avoiding unnecessary calls
- Addressing CSAT detractors
Requirements:
- 1-3 years of experience in a call center or customer service environment
- Excellent verbal and written English communication skills
- High school diploma
- Ability to work in hybrid mode (3 days in office, 2 days remote after probation)
- Strong problem-solving and critical thinking skills
- Experience with conflict resolution
- Familiarity with CRM, Salesforce, Talkdesk
SpotOn offers:
- Competitive pay: 5500-8200 PLN gross on CoE (plus bonus!)
- Possibility to earn in USD (American dollars)
- Fully paid private healthcare in LuxMed
- Access to the Worksmile platform with a monthly top-up
- Company free breakfasts/lunches in the office once a week
- New, modern, bright and comfortable office space in the city centre
- A lot of free parking spots around the office
- Access to the company’s library
- Great working atmosphere
- Chill out room with a PlayStation, table tennis, and mini gym
- Free snacks and beverages in a kitchen
- Company parties and social activities
- Employee referral program
- Relocation Package within Poland
SpotOn: Product
SpotOn is a product company providing payment and software solutions for restaurants and small businesses. It delivers tools designed to enhance profitability and customer experiences, including point-of-sale systems and integrated management solutions. SpotOn focuses on innovation and customer-centric solutions, streamlining business operations. With a commitment to growth and positive impact, SpotOn leverages technology and dedicated support to empower businesses in competitive markets.
All Jobs at SpotOn: Product (22)