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Specialist, Quality Assurance (Mandarin Support)

Quality Assurance Specialist ensuring service quality meets standards.
OKX
On-Site
Malaysia
USD 1,403
MYR 500 per month
Job Description
The Quality Assurance Specialist at OKX plays a crucial role in maintaining the highest standards of customer service. This role involves conducting daily checks on the voice and text quality of customer service agents, developing quality monitoring standards, and proposing improvements based on business types. The specialist will analyze business, process, product, operational, and personnel issues, compile monthly reports, and drive closed-loop improvements through quality inspection results and case reviews.

What this role involves:
  • Conducting daily quality checks on customer service interactions.
  • Developing and refining quality monitoring standards.
  • Proposing quality improvement measures.
  • Analyzing and resolving business and operational issues.
  • Compiling monthly reports and tracking improvement measures.
  • Driving individual and process-level improvements.

Requirements:
  • Minimum of 2 years of quality inspection experience in customer service centers.
  • Excellent proficiency in both English and Chinese (Mandarin).
  • Familiarity with quality inspection standards and processes.
  • Proactive approach with the ability to propose constructive solutions.
  • Strong problem-solving skills.
  • Team player with good stress tolerance.
  • Willingness to work in Tun Razak Exchange, Kuala Lumpur.

OKX offers:
  • Competitive remuneration package (Base Salary + KPI Allowance).
  • Meal allowance up to RM 500/month.
  • Unlimited transport allowance (T&C apply).
  • Monthly team building.
  • RM 3,500 training & wellness benefits per annum.
  • Yearly bonus.
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Insurance coverage for employees & dependants.
  • Excellent prospects for growth and promotion.
  • Multinational working environment.
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OKX

OKX is a leading crypto exchange and developer of the OKX Wallet, providing millions access to crypto trading and decentralized applications. The company serves both individual and institutional clients, offering a secure and reliable platform underpinned by Proof of Reserves. A part of OKG, OKX extends blockchain value worldwide through its products, including OKLink. With a global presence, OKX fosters a culture defined by teamwork, integrity, and dedication to results, cultivating a diverse and rewarding environment for its employees.

All Jobs at OKX (538)