Enterprise Implementation Manager

Job Description

• Training, guiding, and coaching customers through the myAltium engagement process.
• Project management of the Implementation and ensure the customer’s ongoing success post deployment.
• Serving as the post-sale point of contact for customers during AES implementation.
• Collaborating with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues.
• Handling escalations of implementation and customer productivity blocking issues.
• Building excellent customer relationships and influence them to adopt recommended best practices.
• Working with Account Managers to reduce churn and enable client expansion, renewal, and retention.
• Being a customer advocate and promote a customer-focused culture across Altium.

• Bachelor's/Master's degree in Electrical Engineering, Mechanical Engineering, or equivalent.
• At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA).
• Experience with PCB ECAD Library/component management, PLM, and databases desirable.
• Ability to engage customers at a business level, drive alignment, and execution.
• Excellent communication skills, both written and verbal.
• Able to travel 30%.

• Medical, Dental, and Vision Plans, HSA and FSA accounts.
• Basic Life and AD&D insurance; disability coverage.
• Retirement 401(k) Plan with Altium match.
• Calm App and Employee Assistance Program.
• Paid holidays plus a “Choice Day” off per quarter.
• Paid time-off on arising schedule upon key milestones.
• Sick time for Dr. appointments or family health needs.
• Family medical, maternity, paternity, and military leave.
• Flexible working arrangements.
• Employee referral and employee-of-the-month programs.
• Home internet allowance.
• Professional development support.