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Sr. Manager, Operations Workforce Strategy (CX)

Senior Manager for Operations Workforce Strategy role.
SimpliSafe
Hybrid
On-Site
United States
Undisclosed salary
Job Description
SimpliSafe is seeking a Sr. Manager of Operations Workforce Strategy to deliver strategic support for Telesales, Service, and Loyalty Operations teams. This role involves shaping the long-term strategy for the team, building structure, and balancing operational needs with strategic thinking.SimpliSafe embraces a hybrid work model, requiring teams to be in the office on two core days (typically Tuesday, Wednesday, or Thursday) and offering flexibility for the remainder of the week.Responsibilities:
  • Lead a team of analysts and planners focused on building scalable workforce processes.
  • Develop and implement long-term and short-term workforce strategies.
  • Design and deploy self-service tools and scalable frameworks.
  • Own the design and continuous improvement of workforce-related processes.
  • Provide regular insight to senior leadership on short-term workforce management performance.
  • Establish and monitor key performance indicators (KPIs) related to workforce management.
  • Implement real-time adjustments and strategies to maximize efficiency and meet performance targets.
  • Lead and manage change initiatives related to workforce management processes, technologies, and organizational structures.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Master's degree preferred.
  • Minimum of 7-10 years of progressive experience in workforce or operations management, with a significant portion in a leadership or management role.
  • Proven track record of leveraging data and technology to implement successful workforce processes and strategies.
  • Strong analytical and problem-solving skills.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to build and develop high-performing teams.
  • Demonstrated ability to lead complex projects involving cross-team coordination, system/process redesign, and technology implementation.
  • Knowledge of contact center operations or relevant operational environments.
  • Proficiency in workforce management software platforms (e.g., NICE, Genesys) is a plus.
What SimpliSafe Offers:
  • A mission- and values-driven culture and a safe, inclusive environment.
  • A comprehensive total rewards package.
  • Free SimpliSafe system and professional monitoring for your home.
  • Employee Resource Groups (ERGs).
Apply Manually

SimpliSafe

SimpliSafe is a high-tech home security company with a mission to keep every home secure. They have a no-ego culture focused on collaboration and innovation. SimpliSafe embraces a hybrid work model, values employee growth, and offers a supportive environment. The company delivers solutions to protect homes and the lives within them. SimpliSafe values customer obsession, aiming high, teamwork, and a lean and nimble approach. They provide employees with comprehensive benefits and promote an inclusive workplace.

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