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Remote Contractor: Customer Support Representative Services (Philippines base, US hours)

Remote Customer Support Representative in Philippines, US hours, $530-$600/month.
Newsela
Remote
Philippines
USD 6,360 - 7,200
USD 530 - 600 per month
Job Description
The company is looking for a Remote Tier 1 Customer Support Representative to join their Customer Experience Department based in the Philippines. The representative will build connections by handling customer interactions across chat and email. They will log, track, and resolve customer cases using Salesforce and other internal tools. The role involves collaborating with internal teams to ensure seamless customer experiences.
  • Handling customer interactions via chat and email
  • Logging, tracking, and resolving customer cases using Salesforce
  • Collaborating with internal teams
Requirements:
  • 3+ years of customer support, helpdesk, or related experience
  • Strong verbal and written communication skills
  • Ability to troubleshoot and problem solve effectively
  • Empathy and a customer-first mindset
  • Strong time management and multitasking skills
  • Familiarity with supporting educators and schools; or experience in tech support and education technology
  • Experience or ability to quickly learn Salesforce OneCRM, Google Workspace, Slack Messaging, JIRA, and internal support tools
  • Prior experience with remote customer support or working across multiple time zones
  • Experience working for a US-based tech company
  • Written and verbal English fluency
  • Experience working US-based hours (PHL night shift)
  • Access to and willingness to use a personal Mac (Apple) computer or laptop
What the role offers:
  • Remote work opportunity
  • Opportunity to work with a US-based tech company
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Newsela

Newsela is an established, mission-driven company focused on creating engaging educational content. It partners with Generation Genius to produce multimedia resources, including animated video series for K-12 learners. Newsela emphasizes creative collaboration, working with writers, musicians, and educators to deliver high-quality, visually appealing content aligned with educational goals. The company fosters a fast-paced, dynamic environment, utilizing platforms like Adobe Creative Cloud to develop videos, animations, and graphic assets for classroom use.

All Jobs at Newsela (13)