CX Designer/Researcher

Job Description

Mach49 is seeking a CX Designer/Researcher to be the voice of the customer in new ventures and initiatives. The role involves uncovering user needs, defining customer journeys, and translating insights into actionable product and service concepts. The candidate will work across research and design, contributing to early-stage teams launching disruptive businesses or enhancing strategic offerings.

The ideal candidate is curious, adaptable, and thrives in fast-moving environments. This role requires collaborative workshops, guiding teams through ambiguity, and delivering high-quality research and design outputs under tight timelines.

Role Involves:

• Conduct customer development interviews and uncover critical insights
• Design journey maps, concept storyboards, wireframes, and interactive prototypes
• Collaborate with venture teams to test and refine concepts
• Work closely with product leads, strategists, and technologists
• Apply AI tools to improve research synthesis, insight development, and prototype testing
• Keep the customer at the center of all decision-making from idea to MVP

Requirements:

• 2+ years of experience in CX, UX, or product design and research
• Proficiency with design tools such as Figma, Adobe Creative Cloud, InVision, or similar
• Strong qualitative research skills
• Experience with design thinking, user-centered design, and rapid iteration
• Comfortable working independently and collaboratively
• Previous experience in startups, venture-building, or innovation teams is a plus
• Fluent in Arabic and English
• Based in the Kingdom of Saudi Arabia; willing to travel within the GCC as needed
• Non-Saudi candidates must hold a valid Iqama

Role Offers:

• Competitive salary
• Comprehensive private health insurance
• 25 days of annual leave
• Hybrid work model
• Remote work setup provided
• Travel expenses fully covered
• Annual performance-based bonus
• Long-term career growth opportunities