Text Support Specialist (CCS)

Job Description

HomeLight is seeking a Text Support Specialist to join their team in the Philippines. This is a fully remote position.

The Text Support Specialist will be responsible for:

• Fielding warm leads from home buyers and sellers.
• Responding to inbound clients via messaging in a timely manner.
• Managing multiple text conversations concurrently.
• Managing rebuttals and push-back from clients.
• Moving clients down the sales funnel to schedule meetings.
• Navigating internal and external applications.
• Reporting issues and blockers to management.

The ideal candidate will have:

• At least 2 years of relevant experience in responding to inbound clients or chat support.
• A high level of proficiency in English.
• The ability to engage with customers and provide a consultative approach.
• Proficiency in CRM software, MS Office, and Google Suite.

HomeLight offers:

• A permanent WFH set-up from the Philippines.

HomeLight is an equal opportunity employer.