Advisor, Insurance

PhonePe Group is seeking an Advisor for their Customer Experience team in Bangalore. PhonePe is India’s leading digital payments company, committed to providing equal opportunities and fostering a creative work environment.

About the Role

The Advisor will be responsible for:

• Handling PhonePe account and transaction related queries.
• Flexing between phone & data channels.
• Following specified process guidelines to bring about resolution.
• Building customer trust through their interaction.
• Meeting hourly & daily productivity goals.
• Leveraging internal processes and resources to drive resolution.
• Escalating appropriately and taking support from relevant teams to resolve customer issues.
• Recommending process improvements.
• Engaging & Educating customers so they’re able to leverage PhonePe to the fullest.

Requirements

The ideal candidate should have:

• Excellent written and verbal communications.
• Good learnability.
• Active listening skills and ability to deal well with objection.
• Strong customer orientation and ability to adapt/respond to different scenarios.
• Team player attitude, flexible and open to feedback.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in English and Hindi.
• Graduation (10+2+3) is Mandatory.
• Multilingual skills (spoken + written) in South Indian languages are preferred.

Benefits

PhonePe offers:

• Medical Insurance
• Critical Illness Insurance
• Accidental Insurance
• Life Insurance
• Employee Assistance Program
• Onsite Medical Center
• Emergency Support System
• Maternity Benefit
• Paternity Benefit Program
• Adoption Assistance Program
• Day-care Support Program
• Relocation benefits
• Transfer Support Policy
• Travel Policy
• Employee PF Contribution
• Flexible PF Contribution
• Gratuity
• NPS
• Leave Encashment
• Higher Education Assistance
• Car Lease
• Salary Advance Policy