Customer Success Manager (EMEA)

Job Description

Acrolinx is seeking a Customer Success Manager (CSM) to join their team. The CSM will be responsible for ensuring that customers derive tangible business value from Acrolinx's solutions and services. They will manage the commercial health of a customer portfolio, drive the renewal process, and proactively address churn risks. The CSM will also partner with Account Executives to develop and execute account plans, analyze business models, and build ROI cases to drive expansion opportunities.

• Manage the commercial health of a customer portfolio
• Drive the renewal process
• Anticipate churn risks and proactively address them
• Partner with Account Executives to develop and execute account plans
• Analyze business models and build ROI cases to drive expansion opportunities

Requirements:

• Previous experience in a customer success role with commercial targets
• Emotional Intelligence
• Results-Oriented
• Business Acumen
• Sales and Forecasting skills
• Analytical Thinking
• Technical Savvy
• Bonus: German language skills

Acrolinx offers:

• A tenured international team of passionate professionals
• A flat hierarchy
• Support for onboarding
• Encouragement for team members to grow through speaking engagements, meetups, and contributions to open-source projects