Platform Engineer - Support

Job Description

Interactive Brokers is seeking a Platform Engineer - Support to provide first-level IT support for the Microsoft Windows platform. The candidate will assist business and development end-users via phone, email, and a ticketing system, resolving or escalating IT issues. The role requires technical knowledge, communication skills, and the ability to work in a fast-paced environment.Interactive Brokers has been at the forefront of financial innovation for over four decades, known for cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.Responsibilities:

• Provide technical assistance and support for reported issues.
• Resolve issues related to desktops, laptops, virtual machines, and peripherals.
• Install operating systems, applications, and hardware drivers.
• Analyze problems and provide permanent solutions.
• Document issue resolution and contribute to self-help articles.
• Provide timely updates of all activity for assigned incidents.
• Participate in department or firmwide projects.

Requirements:

• Associates Degree in Computer Science or similar preferred.
• Minimum 2+ years of technical support experience.
• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of TCP/IP protocol stack, and Wi-Fi.
• Working knowledge of DNS, and DHCP.
• Working knowledge of supporting pc’s in a domain environment.
• Working knowledge of Office 365 cloud application suite
• Working knowledge of desktop imaging, application deployment, and hard drive encryption
• Working knowledge of active directory, domains and group policies.

The role offers:

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.