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Job Description
Ozow is seeking a Live Support Consultant to be the frontline of their customer service, ensuring a top-notch experience for customers. The consultant will resolve issues, provide accurate information, and foster strong relationships. Ozow values career growth and offers opportunities for skill development and career advancement.
Role Involves:
- Resolving customer issues
- Providing accurate information
- Fostering strong customer relationships
Requirements:
- Grade 12 (Matric) or relevant equivalent
- Available to work 24/7 Shifts
- Knowledge of the Payments Landscape in South Africa
- 3+ Years customer experience within an international support center
- 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
- 2+ Years working in a Card Payment environment is advantageous to have
- Intermediate computer Literacy
- Excellent written and verbal communication skills
- Previous experience working on Salesforce (Advantageous)
Ozow offers:
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
- Medical aid subsidy (for South African based employees)
- Group Risk Insurance (for South African based employees)
- Generous paid annual leave (for South African based employees)
- Birthday leave (for South African based employees)
- Learning and Development opportunities (for South African based employees)
- Mentorship programme (for South African based employees)
- Quarterly team building (for South African based employees)
- Community initiatives (for South African based employees)
- Access to cutting edge technology (for South African based employees)
