Sr Sales Success Specialist

Job Description

Smartsheet, a leading cloud-based platform for work execution, is seeking a Sr Sales Success Specialist to support sales teams throughout the sales cycle. This role is pivotal in optimizing sales outcomes, driving revenue growth, and ensuring operational excellence. The Sr Sales Success Specialist will support key accounts and territories, partnering with the account team and cross-functional teams to deliver measurable results.Responsibilities:

• Align with sales reps, accounts, and territories to support forecasting, pipeline management, and revenue-driving activities.
• Coordinate deal reviews with the account team.
• Analyze sales pipelines to proactively identify potential bottlenecks and risks.
• Partner with the account team to optimize deal strategies and maximize revenue opportunities.
• Monitor deal performance and maintain data hygiene.
• Review customer licensing, product usage, and purchasing patterns to uncover upselling or cross-selling opportunities.
• Lead the resolution of deal-related challenges by providing strategic guidance.
• Share best practices with team members and contribute to the account knowledge base.
• Design and execute strategies to streamline the sales process and improve deal velocity.
• Work cross-functionally with multiple internal departments.
• Support EOM, EOQ, and EOY close to ensure timely business closure.

Requirements:

• 3-5+ years of experience in a Deal Desk or Sales Operations role, supporting a cloud/SAAS based go-to-market organization.
• Demonstrated critical thinking and problem-solving skills.
• Excellent interpersonal and customer-oriented communication skills.
• Ability to prioritize workloads and effectively manage time in a fast-paced sales environment.
• Knowledge of revenue recognition rules/requirements related to software and professional services.
• Proficiency in Salesforce, Salesforce CPQ, and Salesforce Reporting.
• Proven track record of building strong relationships with business partners.
• Understanding of operational Quote-to-Cash business processes.
• Exposure to contract negotiation/drafting, including Legal and SOX compliance.

Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica