Veeam Backup for Databases Engineer

Job Description

Veeam, the market leader in data resilience, is seeking a Veeam Backup for Databases Engineer to join their Technical Customer Support team in Bangalore, India. This on-site role involves providing support to customers, diagnosing problems, and ensuring customer satisfaction. The engineer will document customer interactions, perform troubleshooting, and analyze log files.Responsibilities:

• Handling new cases according to the Veeam Service Level Agreement (SLA)
• Providing initial support and diagnosing problems
• Documenting all customer interactions accurately
• Ensuring proper communication of issue status to customers
• Performing troubleshooting and analysis, including log file investigation

Requirements:

• Fluent English (reading/writing/speaking)
• Linux administration skills
• Familiarity with Oracle database concepts (11g, 12c and 18c, Windows and Linux implementations)
• Familiarity with Oracle RMAN tool
• Familiarity with Oracle RAC (Real Application Cluster) concepts
• Analytical and problem-solving skills
• Ability to quickly learn technical information
• Excellent time management skills
• Ability to work in a fast-paced environment

What Veeam offers:

• Family Medical Insurance
• Annual flexible spending allowance for health and well-being
• Life insurance
• Personal accident insurance
• Employee Assistance Program
• A comprehensive leave package, including parental leave
• Meal Benefit Pass
• Transportation Allowance
• Monthly Daycare Allowance
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education